IMPORTANT: This is a translated version of the original text in www.toptourmalaga.com/politica-de-privacidad. The translated versions of the legal agreements and policies are provided solely for the user’s understanding of the Spanish versions. The translations of the legal agreements do not establish any legal binding and are not a substitute for the original Spanish versions and are not valid. In the event of any conflict or dispute, this contractual relationship shall be governed by the Spanish language versions of the agreements and policies, and they shall prevail over the other language versions.
Privacy Policy
Top Tour Málaga S.C. informs you about its Privacy Policy regarding the processing and protection of personal data of users and customers that may be collected by browsing or contracting services through the website www.malagaguidedtour.com.
In this regard, the Holder guarantees compliance with current legislation on the protection of personal data, reflected in the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD GDD). It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR).
The use of the website implies acceptance of this Privacy Policy as well as the conditions included in the Legal Notice.
Identity of the person responsible
– Holder: Top Tour Málaga S.C.
– NIF/CIF: J05343066
– Address: Calle Ingeniero de la Torre Acosta nº30, 6ºE, 29007, Málaga.
– E-mail: hola@toptourmalaga.com
– Website: www.malagaguidedtour.com
Principles applied in data processing
In processing your personal data, the Data Controller will apply the following principles that comply with the requirements of the new European data protection regulation:
– Principle of lawfulness, fairness and transparency: The Data Controller will always require consent for the processing of your personal data which may be for one or more specific purposes about which it will inform you in advance with absolute transparency.
– Principle of data minimisation: The Data Controller will request from you only the data strictly necessary for the purpose or purposes for which it is requested.
– Principle of limitation of the retention period: Data will be kept for the time strictly necessary for the purpose or purposes of the processing. The Data Controller will inform you of the relevant retention period depending on the purpose. In the case of subscriptions, the Data Controller will periodically review the lists and delete those records that have been inactive for a considerable period of time.
– Principle of integrity and confidentiality: Your data will be treated in such a way that their security, confidentiality and integrity are guaranteed. You should be aware that the Data Controller takes the necessary precautions to prevent unauthorised access or misuse of the data of its users by third parties.
Collection of personal data
You do not need to provide any personal data to browse www.malagaguidedtour.com. The cases in which you do provide your personal data are the following:
– When contacting through the contact forms or sending an email.
– When you make purchases on the website that the Owner manages through the FareHarbor booking platform and the Stripe secure payment platform.
Your rights
The Data Controller informs you that you have the right to:
– Request access to your stored data.
– Request rectification or deletion.
– Request the limitation of its processing.
– Oppose the processing.
– Request the portability of your data.
The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly from the Data Controller, which means that any customer, subscriber or collaborator who has provided their data at any time may contact the Data Controller and request information about the data stored and how it was obtained, request rectification of the data, request the portability of their personal data, oppose the processing, limit its use or request the cancellation of such data in the files of the Data Controller.
To exercise your rights of access, rectification, cancellation, portability and opposition, you must send an email to hola@toptourmalaga.com together with legally valid proof such as a photocopy of your ID card or equivalent.
You have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if you consider that the processing of personal data concerning you infringes the Regulation.
Purpose of the processing of personal data
When you connect to the Website to send an email to the Owner, subscribe to its newsletter or make a contract, you are providing personal information for which the Owner is responsible. This information may include personal data such as your IP address, first and last name, physical address, email address, telephone number, and other information. By providing this information, you consent to your information being collected, used, managed and stored by www.malagaguidedtour.com (Top Tour Málaga S.C.), only as described in the Legal Notice and in this Privacy Policy.
The personal data and the purpose of the processing by the Data Controller is different depending on the information capture system:
– Contact forms: The Data Controller requests personal data which may include: Name and surname, email address, telephone number and address of your website in order to respond to your queries.
For example, the Owner uses these data to respond to your messages, doubts, complaints, comments or concerns you may have regarding the information included on the Website, the services provided through the Website, the processing of your personal data, questions regarding the legal texts included on the Website, as well as any other query you may have that is not subject to the conditions of the Website or of the contract.
– Purchases on the website: The Holder requests the following personal data: Name and surname, email address, telephone number for communications before and after the service takes place, in order to communicate information relating to the provision of the service.
– Some of the information you provide at the time of purchase will be processed by a third party company, Stripe. Stripe is a secure payment platform for you to make your purchase. The security of your data is guaranteed, as they take all the necessary security measures. If you want to make sure how Stripe treats your data, this is the website where you can find their Privacy Policy: https://stripe.com/es/privacy#1-datos-personales-que-recogemos-y-como-los-utilizamos-y-compartimos.
– Some of this data, such as your name, telephone number and email address, will be processed by the third party company FareHarbor, the booking platform we work with at www.toptourmalaga.com. The security of your data is guaranteed, as they take all the necessary security measures to do so. If you want to see their Privacy Policy, you can see it in this link: https://fareharbor.com/legal/privacy/
There are other purposes for which the Data Controller processes your personal data:
– To ensure compliance with the conditions set out in the Legal Notice and applicable law. This may include the development of tools and algorithms to help this website ensure the confidentiality of the personal data it collects.
– To support and improve the services offered by this website.
– To analyse browsing. The Owner collects other non-identifying data obtained through the use of cookies that are downloaded to your computer when you browse the website whose characteristics and purpose are detailed in the Cookies Policy.
– To manage social networks. the Owner has a presence on social networks. If you become a follower on the social networks of the Holder, the processing of personal data will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and that you have previously accepted.
You can consult the privacy policies of the main social networks by following these links:
– Facebook: https://es-es.facebook.com/privacy/policy/?entry_point=facebook_page_footer
– X (Twitter): https://twitter.com/es/privacy
– Instagram: https://about.instagram.com/es-la/blog/announcements/instagram-community-data-policy
The Holder will process your personal data in order to correctly manage its presence on the social network, inform you of its activities, products or services, as well as for any other purpose that the regulations of the social networks allow.
Under no circumstances will the Owner use the profiles of followers on social networks to send advertising individually.
Security of personal data
To protect your personal data, the Owner takes all reasonable precautions and follows industry best practices to prevent the loss, misuse, improper access, disclosure, alteration or destruction of your personal data.
The website is hosted by Godaddy. The security of your data is guaranteed, as they take all the necessary security measures to do so. You can consult their privacy policy for more information.
Content from other websites
Pages on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if you had visited the other website.
These websites may collect data about you, use cookies, embed additional tracking code from third parties, and monitor your interaction using this code.
Cookie Policy
In order for this website to function properly it needs to use cookies, which is information that is stored in your web browser.
On the Cookie Policy page you can consult all the information relating to the collection policy, the purpose and treatment of cookies.
Legitimation for data processing
The legal basis for the processing of your data is: consent.
To contact the Owner, subscribe to a newsletter or make comments on this website you must accept this Privacy Policy.
Categories of personal data
The categories of personal data processed by the Data Controller are:
– Identification data.
Retention of personal data
The personal data you provide to the Data Controller will be retained until you request its deletion.
Recipients of personal data
– Google Analytics is a web analytics service provided by Google, Inc., a Delaware company headquartered at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States («Google»). More information can be found at: https://analytics.google.com
Google Analytics uses «cookies», which are text files placed on your computer, to help the website operator analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
You can also see a list of the types of cookies used by Google and its partners and information about their use of advertising cookies.
Web Browsing
When browsing www.malagaguidedtour.com non-identifying data may be collected, which may include, IP address, geolocation, a record of how services and sites are used, browsing habits and other data that cannot be used to identify you.
The website uses the following third party analytics services:
– Google Analytics
The Owner uses the information obtained to obtain statistical data, analyse trends, administer the site, study browsing patterns and to gather demographic information.
Accuracy and veracity of personal data
You undertake to ensure that the data provided to the Owner is correct, complete, accurate and up to date, as well as to keep it duly updated.
As a user of the website you are solely responsible for the veracity and accuracy of the data you submit to the site exonerating the Holder of any liability in this regard.
Acceptance and consent
As a User of the Website, you declare that you have been informed of the conditions on the protection of personal data, you accept and consent to the processing of such data by the Owner in the manner and for the purposes indicated in this Privacy Policy.
Revocability
To exercise your rights of access, rectification, cancellation, portability and opposition you must send an email to hola@toptourmalaga.com together with valid legal proof such as a photocopy of your ID card or equivalent.
The exercise of your rights does not include any data that the Data Controller is obliged to keep for administrative, legal or security purposes.
Changes to the Privacy Policy
The Owner reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as to industry practices.
These policies will remain in force until they are modified by other duly published policies.
